Frequently Asked Questions

Need help? Email customer care at dm@youngheartslingerie.com

DISCOUNT

Why are my items not discounted when added to cart?

Our system are configured to calculate discounts on checkouts, please get in touch with us if there are any issues.

Example buy 3 get 1 free, cart out 4 qualifying items and the 4th will be free on checkout page.

DELIVERY

How can i do an exchange?

We understand that you may wish to exchange your product after receiving it

You would be able to exchange it within 7 days from receiving your order at any of our retail stores excluding departmental stores

Item should not be wash, worn and with tags intact, No refund is allowed

How much is shipping fee?

We charge a flat rate of SGD $5 for local orders. Free shipping for orders above $50 nett.

How will my order be sent?

We ship via Qxpress for all orders.

Orders are packed using high quality kraft boxes and seal using polymailers to minimize damage during delivery.

How can i track my order?

You can check the delivery status for

Qxpress by entering your tracking code here www.qxpress.asia/tracking , once your parcel is shipped, you will find the tracking code in the delivery email.

When will i receive my order?

Typically you may expect to receive your order 2 to 5 working days upon order confirmation.

However, shipments may be delay during peak periods.

Can i choose time slot delivery?

We regret to inform that delivery timing is arranged by Qxpress, we are not able to arrange time slot delivery.

Usual delivery timing by Qxpress is 9am to 10pm.

How happens if i did not receive my parcel?

Track Qxpress parcel and let us know if you didn't receive your parcel by contacting customer care.

How do i receive my order if i am not at home?

Qxpress will be call customer and arrange alternative.

Which countries do you ship to?

As at this moment, we only ship locally within Singapore.

However, we are looking to do international shipping in future, subscribe to our newsletter so you will be informed once this option is possible.

Do you do Cash-on-delivery (COD)?

At this moment, we accept only credit card payment (Visa & MasterCard) and through Paypal.