Copy of Delivery Policy
** International Shipping Temporarily Unavailable **
* Post COVID-19 Circuit Breaker - Phase 2 restrictions.
Our retail stores are opened with social and safe distancing measures in place.
We are also experiencing high online orders volume.
Our backend staffs are limited so there will be a slight delay in processing, pick, pack and sending out orders.
We apologies for any inconveniences and will keep affected customers updated.
SHIPPING RATES
Local Shipping (Singapore)
| RATE | DELIVERY TIME | TRACKING | |
| Standard Delivery | $2.90 | 2 to 5 working days | Yes |
| Standard Delivery | FREE with min $35 nett | 2 to 5 working days | Yes |
Local shipping below $35 nett - $2.90
Local shipping above $35 nett - FREE
International Shipping with tracking
| DESTINATION | RATE | DELIVERY TIME |
| Malaysia | $7 (Free with min $60) | 2 to 5 working days |
|
Arab Emirates, Australia, China, |
$12 (Free with min $120 nett) | 5 to 7 working days |
|
Austria, Belgium, Canada, Denmark, |
$18 (Free with min $150 nett) | 7 to 10 working days |
* All prices in SGD Singapore dollars
* At this moment, we only ship to selected countries.
SHIPPING TIME
Orders will be processed within 1 to 3 working days
Shipping time is 1 to 3 days (Excluding processing time)
Order processing time may take longer during storewide discount and key campaign period. We seek your kind patience while we may sure your order is handled in the best possible way.
TRACK YOUR PARCEL
You will receive a notification email once your order is packed.
Once the parcel is scanned and picked up by courier, the tracking detail will start to show in the tracking page.
SHIPPING METHOD
Orders are packed using high quality kraft boxes and internal layer by parchment paper to minimize damage during delivery.
Self collect in store is currently per on request and subject to store availability.
OUR SHIPPING PARTNER
We are partnering with J&T for last mile delivery.
Once your parcel is mark as shipped, our system will trigger a shipping confirmation email with tracking number.
From there, you will be able to click on the link in the email to track your parcel.
Alternatively, you may visit J&T tracking page to track your parcel.
SPECIAL INSTRUCTIONS / REQUEST
We are unable to accept special request to deliver at specific timings or to call before delivering.