Copy of Delivery Policy
Need help? Email customer care at dm@youngheartslingerie.com
Policy Index
Discount
- Not Discounted When Added To Cart
- Our system are configured to calculate discounts on checkouts, please get in touch with us if there are any issues.
- Example buy 3 get 1 free, cart out 4 qualifying items and the 4th will be free on checkout page.
- Back to top
Delivery
- Exchange
- We understand that you may wish to exchange your product after receiving it
- You would be able to exchange it within 7 days from receiving your order at any of our retail stores excluding departmental stores
- Item should not be wash, worn and with tags intact, No refund is allowed
- Back to top
- Shipping Fee
- We charge a flat rate of SGD $5 for local orders. Free shipping for orders above $50 nett.
- Back to top
- Order Be Sent
- We ship via Qxpress for all orders.
- Orders are packed using high quality kraft boxes and seal using polymailers to minimize damage during delivery.
- Back to top
- Track My Order
- You can check the delivery status for
- Qxpress by entering your tracking code here www.qxpress.asia/tracking , once your parcel is shipped, you will find the tracking code in the delivery email.
- Back to top
- Receive My Order
- Typically you may expect to receive your order 2 to 5 working days upon order confirmation.
- However, shipments may be delay during peak periods.
- Back to top
- Time Slot Delivery
- We regret to inform that delivery timing is arranged by Qxpress, we are not able to arrange time slot delivery.
- Usual delivery timing by Qxpress is 9am to 10pm.
- Back to top
- Receive My Parcel
- Track Qxpress parcel and let us know if you didn't receive your parcel by contacting customer care.
- Back to top
- How Do I Receive My Order If I Am Not At Home?
- Qxpress will be call customer and arrange alternative.
- Back to top
- Which Countries Do You Ship To?
- As at this moment, we only ship locally within Singapore.
- However, we are looking to do international shipping in future, subscribe to our newsletter so you will be informed once this option is possible.
- Back to top
- Do You Do Cash-On-Delivery (COD)?
- At this moment, we accept only credit card payment (Visa & MasterCard) and through Paypal.
- Back to top